Pedalling Towards Workforce Performance Perfection

Frontline Make Change stands as a beacon of hope in communities grappling with addiction and unemployment challenges. Founded on the belief that every individual deserves a chance at recovery and meaningful employment, Frontline offers a sanctuary of support and opportunity.

With a compassionate approach and a commitment to confidentiality, Frontline provides vital addiction information and assistance to individuals and families navigating the complexities of substance abuse. Their dedication extends beyond mere support; Frontline's innovative social enterprise, Frontline Bikes, pioneers a transformative journey for those seeking a path out of addiction and long-term unemployment.

Through the bicycle mechanics training course offered by Frontline Bikes, individuals with backgrounds of imprisonment, addiction, or extended periods of unemployment find not just a skill but a renewed sense of purpose and belonging. 

Frontline Make Change embarked on a journey to expand their services and reach more individuals in need of addiction support and employment opportunities. However, with growth came a set of challenges that threatened to impede their progress:

As Frontline transitioned from a small team to a larger organisation, they encountered difficulties in managing the increasing number of employees efficiently. Manual processes became cumbersome and time-consuming, leading to inefficiencies in HR management. With a focus on providing confidential services and employment opportunities, Frontline had to navigate complex regulatory requirements and compliance standards. Keeping track of evolving HR regulations and ensuring adherence to policies posed significant challenges.

Frontline's dual mission of offering addiction support and providing employment pathways required a delicate balance. They needed HR processes that could support staff development, performance management, and communication while maintaining a supportive environment for individuals in recovery.

Recognising the unique needs and challenges of Frontline Make Change, HR Duo stepped in to provide comprehensive support tailored to their mission and objectives. We worked closely with Frontline to understand their specific requirements and challenges. By customising the platform to align with Frontline's goals, HR Duo ensured that the solution addressed their unique needs effectively.

HR Duo's centralised document management system enabled Frontline to store, organise, and access employee documents with ease. From contracts and policies to training materials, all essential documents were readily available, reducing the time spent searching for information. With HR Duo's automation capabilities, Frontline could streamline compliance processes and stay up-to-date with regulatory requirements. Automated alerts and reminders ensured that policies and procedures were regularly reviewed and updated, reducing the risk of compliance breaches.

Frontline made full use of HR Duo's performance management features to track employee progress, set goals, and provide feedback. The platform facilitated regular performance reviews and identified areas for improvement, enabling Frontline to support staff development effectively.

To support the diverse workforce across multiple locations our communication tools provided Frontline with a platform for seamless employee collaboration. From instant messaging to group discussions, employees could connect and share information effortlessly, solidifying their sense of community and teamwork.