Non-Profit Success Story

Frontline Make Change

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Discover how HR Duo enabled Frontline Make Change, a multifaceted organisation with a social enterprise arm, to revolutionise its HR and workforce management processes.

 

 

 

 

Frontline Make Change HR Duo Case Study

Overview

  • CompanyFrontline Make Change
  • LocationIreland
  • IndustrySocial Services and Social Enterprise

Explore this case study if:

  • You're looking for practical strategies to elevate your workforce management practices.
  • You’re currently running your HR processes in a paper or spreadsheet format.
  • You're looking to grow and expand your business with compliance in mind.
  • You're seeking inspiration for navigating complex HR challenges.

Frontline Make Change

Frontline Make Change offers addiction information and support to individuals and families, while its social enterprise, Frontline Bikes, provides training and employment opportunities for individuals with backgrounds of imprisonment, addiction, or long-term unemployment.

Frontline Make Change stands as a beacon of hope in communities grappling with addiction and unemployment challenges. Founded on the belief that every individual deserves a chance at recovery and meaningful employment, Frontline offers a sanctuary of support and opportunity.

With a compassionate approach and a commitment to confidentiality, Frontline provides vital addiction information and assistance to individuals and families navigating the complexities of substance abuse. Their dedication extends beyond mere support; Frontline's innovative social enterprise, Frontline Bikes, pioneers a transformative journey for those seeking a path out of addiction and long-term unemployment.

Through the bicycle mechanics training course offered by Frontline Bikes, individuals with backgrounds of imprisonment, addiction, or extended periods of unemployment find not just a skill but a renewed sense of purpose and belonging. 

What Was Needed

As Frontline expanded, they encountered challenges in managing their growing workforce efficiently and maintaining compliance with HR regulations. They needed streamlined processes to support their mission of facilitating recovery and employment pathways.

Frontline Make Change embarked on a journey to expand their services and reach more individuals in need of addiction support and employment opportunities. However, with growth came a set of challenges that threatened to impede their progress:

As Frontline transitioned from a small team to a larger organisation, they encountered difficulties in managing the increasing number of employees efficiently. Manual processes became cumbersome and time-consuming, leading to inefficiencies in HR management. With a focus on providing confidential services and employment opportunities, Frontline had to navigate complex regulatory requirements and compliance standards. Keeping track of evolving HR regulations and ensuring adherence to policies posed significant challenges.

Frontline's dual mission of offering addiction support and providing employment pathways required a delicate balance. They needed HR processes that could support staff development, performance management, and communication while maintaining a supportive environment for individuals in recovery.

Frontline needed:

  • Efficient HR processes to manage a rapidly growing workforce.
  • Reliable compliance management for complex HR regulations.
  • Less reliance on time-consuming manual HR administration.
  • Support for staff development and performance management.
  • Clear communication across an expanding organisation.
  • HR processes sensitive to staff and individuals in recovery.

Where We Came In

Providing a world-class HR and workforce management platform to elevate Frontline to the next level.

 

Real-Time Time Tracking

Employees now clock in and out via mobile or terminal, with biometric and geofence options for accuracy. Data is synced instantly across the platform, eliminating payroll discrepancies.

Smart Rotas and Shift Scheduling

Managers build and adjust rotas in minutes with drag-and-drop functionality. Open shifts can be filled fast, and staff receive instant notifications via the mobile app.

Digital Attendance Management

Leave requests, sickness notifications, and late arrivals are tracked in real-time. Managers get instant visibility into availability and can plan accordingly.

Automated Onboarding

Contracts, policy documents, and task checklists are all handled digitally, helping new hires get up to speed faster, while reducing admin for HR.

Centralised Data and Insights

Regional managers now access consistent reports on attendance, shift coverage, and labour costs, helping benchmark performance and reduce overspend.

Our Services

Frontline Make Change benefited from many of our platform features and services, including:

Workforce Management Tools

A full suite of tools such as time and attendance management, shift scheduling software, and staff performance information.




Day-to-day Support

Reassurance with expert advice on employment law and workforce processes through our in-platform HR support tickets.

Mobile App

Our mobile app gives the business an intuitive way for their employees to access everything they need.

User-Friendly Interface

Empowering both line managers and staff with an intuitive platform that's easy to use and simple to navigate.

HR Compliant Templates

Access to an extensive library of policies, documents and letters to keep the business in alignment with the latest compliance standards.

HR Duo is an intuitive, user-friendly platform that both line managers and staff can use. It doesn't give itself enough credit for how powerful it is for managing employees.

Stuart Fraser

CEO of Frontline Make Change

The Real Value

The outcomes of using an all-in-one HR and Workforce Management platform. A service that pays for itself, many times over:

Increased Efficiency

HR Duo's automation and centralisation features saved time and resources, allowing Frontline to focus on their core mission.

Compliance & Cost-Saving Confidence

Navigating compliance is eased with HR Duo. The partnership offers expert support for nuanced staffing decisions and dilemmas, fortifying decisions with accurate data. Beyond operational cost-saving advantages, HR Duo diligently prevents employment disputes and investigations, so businesses can circumvent considerable financial setbacks.

Unleashing Growth Ambitions

By optimising workforce management, boosting employee engagement and productivity, and ensuring seamless compliance and risk management, we're reshaping businesses like Frontline Make Change. Managers can finally unlock their full potential, embracing growth and innovation every step of the way.

FAQs

What is HRMS software for construction companies?

An HRMS (Human Resource Management System) for construction companies centralises HR, workforce management, and compliance into one platform.

HR Duo enables construction businesses like Elliott Group to manage employee records, subcontractors, time and attendance, scheduling, payroll reporting, and HR compliance across multiple sites. This replaces spreadsheets and disconnected systems with one reliable source of workforce data.

Can HR Duo manage subcontractors and agency workers?

Yes. HR Duo includes dedicated subcontractor management tools designed for construction.

Businesses can track subcontractor hours, compliance documentation, certifications, and site attendance in one system. This improves accountability, reduces risk, and ensures subcontractors meet all HR and safety requirements before stepping on site.

How does HR Duo help with HR compliance in construction?

An HRMS (Human Resource Management System) for construction companies centralises HR, workforce management, and compliance into one platform.

HR Duo enables construction businesses like Elliott Group to manage employee records, subcontractors, time and attendance, scheduling, payroll reporting, and HR compliance across multiple sites. This replaces spreadsheets and disconnected systems with one reliable source of workforce data.

What is HRMS software for construction companies?

HR compliance is critical in construction due to safety regulations and audits. HR Duo stores right-to-work checks, training records, health and safety certifications, and contracts digitally.

Automated reminders alert managers before documents expire, helping construction companies stay audit-ready and compliant with UK and Irish employment law.

Does HR Duo support multi-site construction operations?

Absolutely. HR Duo is built for multi-site construction businesses operating across regions and countries.

Managers can view workforce data across all sites in real time, standardise HR processes, and ensure consistent compliance, whether teams are based in London, Birmingham, Dublin, or Cork.

How does HR Duo improve time and attendance tracking on construction sites?

HR Duo replaces paper timesheets with mobile clock-ins and location verification. Employees and subcontractors clock in on site, giving managers accurate attendance data instantly.

This improves productivity tracking, reduces time theft, and ensures payroll data reflects actual hours worked.

How does HR Duo support project-based scheduling?

Construction projects change quickly. HR Duo’s digital rota and scheduling tools allow managers to allocate labour based on availability, skills, and site requirements.

Schedules can be updated instantly, ensuring projects remain fully staffed even when timelines shift.

Is HR Duo suitable for large construction firms as well as growing contractors?

Yes. HR Duo scales with construction businesses of all sizes. Whether managing 100 workers or several hundred employees and subcontractors, HR Duo adapts to growing headcount, additional sites, and increased compliance requirements without adding admin overhead.

How does HR Duo improve communication with site teams?

HR Duo’s mobile self-service app gives workers direct access to rotas, documents, and leave requests. This reduces reliance on phone calls and paperwork, improves clarity for site teams, and ensures consistent communication across dispersed construction sites.

Why should construction companies choose HR Duo over other HR software?

Unlike generic HR software, HR Duo is a construction-ready HRMS and workforce management platform. It combines HR compliance, subcontractor management, scheduling, time tracking, payroll reporting, and mobile access in one system.

This gives construction companies better control, reduced risk, and clearer visibility across every project.

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