Gym Plus

Gym Plus prides itself on providing high-quality fitness experiences, from personal training sessions to a wide range of fitness classes. With over 400 classes per week and more than 200 employees, managing operations across multiple sites while maintaining a high standard of service was becoming increasingly complex.

The challenge of managing shift scheduling, time tracking, and employee performance, combined with ensuring compliance, led Gym Plus to seek a more efficient solution. HR Duo’s integrated platform helped streamline operations, making it easier to manage staff and enhance the overall member experience.

Gym Plus faced critical challenges in workforce management and needed a solution that could:

• Streamline Shift Scheduling and Rotas
  With over 400 weekly classes, building accurate rotas while ensuring coverage during peak hours became an overwhelming manual task.

• Accurately Track Staff Attendance
  Managing varied shift types, part-time roles, and last-minute changes across multiple clubs created inconsistencies in time-tracking and made payroll error-prone.

• Automate Time-Tracking and Payroll Calculations
  Payroll required consolidating hours, overtime, and absences from several sites, a labour-intensive process prone to delays and mistakes.

• Manage Performance and Staff Development
  Keeping track of employee goals, feedback, and training progress was time-consuming, especially across a large team with diverse roles.

• Ensure HR Compliance Across Clubs
  Keeping policies, contracts, and HR documentation up to date across all locations was difficult to manage without a centralised HRIS.

• Reduce Administrative Workload
  Club managers and head office teams needed more time to focus on customer experience and growth, not admin and paperwork.

With HR Duo, Gym Plus gained: 

• Efficient Shift Scheduling and Digital Rotas
  Our drag-and-drop rota builder made scheduling classes, shifts, and front-of-house cover fast and reliable. Managers could easily adjust for cancellations or peak periods across locations.

• Automated Time-Tracking and Staff Attendance Monitoring
  Employees clocked in using the mobile app, with data feeding directly into a central dashboard. No more paper timesheets or missed clock-ins.

• Accurate Payroll Reporting
  Time and attendance data synced automatically with payroll reporting tools, removing the need for manual entry and ensuring timely, accurate payments.

• HR Compliance Made Easy
  From digital contracts to HR letter templates, Gym Plus could manage compliance tasks from one central platform, reducing risk and admin time.

• Centralised Employee Performance Management
  HR Duo enabled goal-setting, feedback tracking, and structured performance reviews, giving managers a clear picture of individual and team development.

• Mobile App for Self-Service
  Staff could check schedules, request time off, and access HR documents anytime, improving engagement and reducing back-and-forth with managers.