Transforming Operations and HR in Hospitality

With three bustling bars, an inviting restaurant, and a collection of cosy hotel rooms, it's the epitome of hospitality, welcoming a diverse array of patrons through its doors.

From wandering salespeople to curious tourists and celebratory revellers, The Huntsman Inn embraces them all with open arms, embodying the spirit of inclusivity and warmth.

This dynamic establishment isn't just a place to grab a drink or a bite to eat; it's a lively destination where live music fills the air, football matches pulse with excitement, and quiz nights spark intellectual curiosity. It's a gathering place for the local golf society and a stage for countless other engaging events.

Stephen sought better visibility of staff time and costs, aiming to streamline rotas and staff scheduling at The Huntsman Inn. He wanted a centralised hub to store employee data, and certifications, and to automate tasks such as holiday requests and managing new starters, all while ensuring compliance with the hospitality sector's regulations.

The time and effort required to manage these responsibilities using traditional methods were substantial, prompting him to ponder the potential for more strategic investments.

Stephen, a savvy business owner, understood that compromising on how he managed his employees and his HR processes simply wasn't an option. He recognised the risks inherent in overlooking critical aspects such as efficient onboarding, accessing employment documentation, and implementing well-defined policies and procedures.

In a practical sense, it was clear that there was plenty of room for improvement. Many crucial HR processes and documents had fallen behind the pace of the business's growth, failing to serve its evolving needs.

The management of the large workforce was needlessly intricate and more time-consuming than it needed to be. The challenge was evident:

• Staff information was in cumbersome paper formats
• Staff scheduling was entrusted to unwieldy spreadsheets
• The absence of a time-tracking system added to the complexities 
• No processes for HR risk assurance or best practices were in place

Immersing ourselves fully in the challenges of the business, we embarked on a mission to create and maintain HR risk assurance and establish a foundation of best practices for managing the diverse workforce. Our strategic interventions not only shielded the business from potential pitfalls but also positioned it as a trailblazer for employment practices in the industry.