UNITED KINGDOM IRELAND WEBINAR
Handling Grievances Fairly: What Every Manager Needs to Know
📅 Thursday 29th May | 10:30am - 11:30am
Grievances are part and parcel of working life – but how they’re handled can make or break working relationships, team morale, and trust in management. It’s about responding calmly, fairly and with a focus on resolving conflict early and constructively.
This practical webinar will give managers the clarity and confidence they need to manage complaints in a way that encourages open dialogue, avoids escalation, and follows a fair process where needed.
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About This Webinar
As a manager, you’re often the first person an employee turns to when something’s gone wrong – and how you respond can make all the difference. Whether it’s a clash between colleagues, concerns about how someone’s being treated, or dissatisfaction with how decisions are made, handling grievances fairly and confidently is key to maintaining trust, morale and legal compliance.
By the end of the session, you will feel better equipped to respond to concerns fairly and confidently, creating a more positive and respectful team culture.
What We’ll Cover
1
What counts as a grievance – and when to act
2
How to resolve concerns informally through good conversations and early intervention
3
How mediation can be a powerful tool for conflict resolution
4
The formal grievance process – what to expect and how to handle it well
5
Common mistakes to avoid, and how to get the balance right between informal resolution and formal process
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