Hospitality and Retail Workforce Management

Manage your venue teams, shift patterns, and labour compliance from one platform

Stop coordinating shifts across multiple systems. HR Duo integrates real-time clock-ins with automated attendance tracking to ensure your staff are on-site, compliant, and paid accurately across every venue and location.

Request a Demo
Watch 2-minute video

Powering the workforce behind thousands of hospitality and retail venues

longacres-landscape 1
Layer_1 (11)
logo 1
Layer_1 (12)
logo (1) 1
Clip path group
longacres-landscape 1
Layer_1 (11)
logo 1
Layer_1 (12)
logo (1) 1
Clip path group

The problem

Fragmented scheduling. Manual timesheets. Multi-site visibility gaps. Let's fix that

Hospitality and retail operations teams struggle to coordinate schedules across multiple locations whilst tracking casual staff hours and peak demand periods, often relying on manual records that can't keep pace with service demands.

And when your workforce management is disconnected from your venue operations, payroll inaccuracies stack up, labour cost overruns emerge, and guest experience takes a hit.

HR Duo is the platform that manages your locations, teams, and labour costs

Automate shift scheduling, monitor labour costs in real-time, and get new hires productive faster with digital onboarding. All in a compliant system that provides high-level visibility across every location without increasing your manual office headcount.

%

Reduction in hiring and onboarding time

%

Reduction in annual staffing costs

+ hrs

Saved annually on routine HR administration

Request a Demo
Shift planner dashboard showing manager reviewing schedules with team in restaurant workspace

Run your locations smoothly, no matter how busy

Hospitality and retail thrive on well-organised teams and flexible scheduling. Our smart shift scheduling tools empower managers to create, adjust, and optimise schedules effortlessly, ensuring your business runs smoothly no matter how busy things get.

  • Real-time shift updates and mobile access: Keep staff aligned with instant notifications and enable shift swaps on the go to avoid scheduling conflicts.
  • Plan ahead for seasonal demand: Build rotas that match peak periods and special events without overstaffing or exceeding budget constraints.
  • Ensure labour law compliance with analytics: Stay compliant with working time regulations checked automatically whilst using data-driven insights to optimise scheduling and reduce costs.
Hotel operations team reviewing attendance overview and payroll dashboard at reception desk

Eliminate timesheet chaos with real-time attendance data

Eliminate the friction of tracking staff hours across multiple locations. HR Duo provides real-time visibility to manage staffing costs accurately, boost accountability, and simplify payroll processing.

  • Simplify clock-ins with real-time tracking: Mobile staff access enables instant clock-ins from anywhere on-site whilst you monitor attendance across all locations.
  • Ensure accurate payroll and reduce admin: Precise hour tracking eliminates manual timesheets and payroll errors, with automated timesheet generation saving back-office workload.
  • Address issues early and drive profitability: Spot patterns like lateness or absenteeism proactively whilst using data-driven insights to optimise staffing and scheduling efficiency.
Compliance overview and audit dashboard with woman using laptop in hospitality setting

Stay compliant without the paperwork burden

Compliance in hospitality requires managing health and safety regulations, right-to-work checks, and training requirements. HR Duo keeps your records secure, accessible, and audit-ready.

  • Track training and skills with licence reminders: Maintain compliance standards across your workforce with automated renewal alerts to prevent gaps before they occur.
  • Store employee records securely: Centralised documentation with role-based access and audit trails.
  • Generate audit reports and monitor working hours: Export audit-ready documentation on demand and stay within working time regulations automatically.
Applicant pipeline and onboarding dashboard with restaurant staff reviewing tablet during hiring process

Hire faster and onboard with confidence

Recruitment in hospitality and retail moves fast, and first impressions matter. HR Duo streamlines hiring, automates onboarding, and gets new team members productive from day one.

  • Centralise job listings and track candidates: Manage recruitment in one platform and see prospects through every stage of the pipeline.
  • Automate applicant communication and generate offers: Keep candidates engaged throughout hiring and close roles faster with compliant one-click contracts.
  • Digitise onboarding workflows: Automate forms, policies, and training whilst delivering a welcoming experience to boost engagement and retention from day one.
Hospitality team using team self-service dashboard for schedules and updates.

Reduce admin burden and boost team satisfaction

Happy, engaged employees deliver better service. HR Duo's self-service tools put control in your team's hands, improving communication and reducing your administrative workload.

  • Swap shifts and request leave instantly: Staff manage their own schedules through the app with automatic holiday and time-off approvals.
  • Access schedules and HR documents anytime: Enable employees to find what they need without asking and receive real-time automated schedule updates. 
  • Streamline routine HR tasks: Automate onboarding, reduce back-office workload, and create better transparency and collaboration across your workforce.

Managers can schedule teams, track hours, and monitor performance in one system, reducing admin and improving results across all projects.

John Smith from Supermac's

John Smith

Head of Operations at Supermac's

Hero banner showing HR software demo CTA and smiling professional

Transform your location productivity with the workforce engine built for hospitality

Discover how hospitality and retails businesses are saving over 600 hours a year on manual admin whilst reducing labour costs. Book your free demo today.

Request a Demo

FAQs

How does HR Duo help with shift scheduling?

Managing shifts in hospitality is challenging due to irregular hours, last-minute changes, and fluctuating demand. HR Duo's drag-and-drop scheduling tools create balanced rotas, automate updates, and notify staff instantly, reducing conflicts and stress for both management and teams.

How does time and attendance tracking work for remote and on-site hospitality and retail staff?

HR Duo's time and attendance tracking uses mobile clock-ins to ensure accuracy across multiple locations and venues. Employees clock in via the app, which verifies their location and eliminates manual errors, ensuring precise payroll calculations and compliance with working hour regulations.

Is your software suitable for small businesses?

Yes, HR Duo is designed to scale with businesses of all sizes. For small restaurants, cafes, boutique hotels, and independent retail stores, the software provides advanced tools tailored for simplicity and ease of use. Small businesses benefit from time-saving automation, better workforce visibility, and reduced operational costs, enabling them to compete effectively without overburdening their management team.

How does workforce management software help with compliance in hospitality and retail?

HR Duo simplifies compliance by tracking certifications, managing training records, and securely storing contracts and GDPR-compliant employee data. Automated reminders keep licences and certifications current, whilst detailed compliance reports make audits stress-free. We also provide over 400 compliant HR templates for policies, contracts, and team communications.

Can workforce management software help during seasonal peaks?

HR Duo is a valuable asset for managing seasonal peaks, such as holiday rushes or large events. The platform forecasts staffing needs based on historical data and automates shift adjustments as demand fluctuates, whilst cost tracking ensures profitability during busy times. You can handle increased demand without sacrificing employee or customer satisfaction.

How does workforce management software assist with payroll in hospitality?

Payroll in hospitality is complex due to varied shifts, tips, and overtime. HR Duo simplifies processing by automating timesheet approvals and integrating with payroll systems, capturing real-time attendance data and accounting for shift differentials. This saves time, reduces errors, and ensures staff are paid accurately and on time.