Terms & Conditions

1. About HR Duo

HR Duo is an all‑in‑one workforce management and HR software platform that helps businesses across the UK, Ireland, and Europe automate HR tasks, track time and attendance, manage payroll accurately, streamline recruitment and onboarding, and support performance management — all in one integrated system. (hrduo.com)

HR Duo operates offices in:

• Birmingham, United Kingdom
• Dunshaughlin, Co. Meath, Republic of Ireland
• Brașov, Romania (software development hub) (hrduo.com)

2. Definitions

• “Service” refers to HR Duo’s SaaS platform and any associated applications, mobile apps, APIs, websites, documentation, and support services.
• “User”, “you” or “your” means any individual or entity that uses the Service under a registered account or subscription.
• “Account” means the user credentials used to access the Service.
• “Subscription” means the paid plan or free trial under which access to the Service is provided.

3. Acceptance of Terms

By creating an account, subscribing to a plan, accessing, or using the Service, you confirm that:

• You are at least 18 years old.
• You have legal capacity to enter into and agree to these Terms.
• You will comply with all applicable UK, Irish, and Romanian laws and regulations while using the Service.

4. Registration and Account Security

• You must provide accurate and complete information when you register and keep it updated.
• You are responsible for safeguarding your account credentials and for all activity under your account.
• You must notify HR Duo immediately of any unauthorized access or breach of your account.

5. Service Access and Subscription Terms

• Subscription Plans: Access to the Service is subject to payment of subscription fees (monthly, annual, or otherwise) associated with the plan you select. The Service includes modules such as time and attendance, payroll reporting, HR compliance tools, applicant tracking, performance management, and Duo AI. (hrduo.com)
• Free Trials: Free trial access (if offered) is subject to separate terms and duration limits.
• Billing: Subscription fees are billed in advance and non‑refundable unless otherwise required by applicable law or specified in your subscription agreement.
• Changes to Subscription: HR Duo may change pricing, features, or plans. Material changes will be communicated in advance.

6. Use of the Service

You agree that you will:

• Use the Service only for lawful business purposes.
• Not use the Service in a manner that infringes the rights of others or violates local laws.
• Not attempt to reverse engineer, decompile, or access parts of the Service not intended for public use.

7. Data and Privacy

HR Duo’s collection and use of your personal data are governed by the Privacy Policy, which explains how personal information is collected, stored, and processed. You agree that HR Duo may process data in accordance with that policy. (hrduo.com)

8. Intellectual Property

• HR Duo and its licensors retain all rights, title, and interest in the Service and associated intellectual property.
• You are granted a limited, non‑exclusive, non‑transferable license to use the Service as described in these Terms.

9. Confidentiality and Security

HR Duo implements technical and organisational measures to protect personal data and account information. However, you acknowledge that no system is completely secure, and HR Duo does not guarantee absolute protection against cyber threats.

10. Acceptable Use

You agree not to:

• Use the Service to transmit harmful, illegal, or abusive content.
• Attempt to disrupt or overload the Service.
• Circumvent any security or access controls.

11. Disclaimers

• The Service is provided “as is” and “as available.” HR Duo expressly disclaims all warranties, whether express or implied, including merchantability or fitness for a particular purpose.
• HR Duo does not guarantee uninterrupted or error‑free operation of the Service.

12. Limitation of Liability

To the extent permitted by law:

• HR Duo’s total liability under these Terms shall not exceed the total subscription fees paid by you in the 12 months preceding the claim.
• HR Duo will not be liable for indirect, incidental, special, or consequential damages (including lost profits or data).

13. Indemnification

You agree to indemnify and hold harmless HR Duo and its affiliates from any claims arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your failure to comply with applicable laws.

14. Termination

• By You: You may cancel your subscription at any time via your account or by written notice. Cancellation will take effect at the end of the then‑current billing period.
• By HR Duo: We may suspend or terminate your access for violation of these Terms or non‑payment.
• Upon termination, your right to access the Service ends and certain data may be deleted per our retention policies.

15. Governing Law

These Terms are governed by the laws of England & Wales (for UK customers) and Ireland (for Irish customers). Any disputes will be subject to the exclusive jurisdiction of the courts of the relevant country unless otherwise agreed.

16. Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve the matter through informal negotiation. If unresolved, disputes will be handled through binding arbitration in accordance with [arbitration body or rules].

17. Changes to These Terms

HR Duo may revise these Terms from time to time. Updated Terms will be posted on the HR Duo website, and your continued use of the Service constitutes acceptance.

18. Contact Information

If you have any questions about these Terms, contact:

HR Duo Ltd
The Southside Building
31 Hurst Street
Birmingham, B5 4BD
United Kingdom
Email: info@hrduo.com
Support: support@hrduo.com (hrduo.com)