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  • PLATFORM
  • HR Intelligence
  • Employee Assistance Programme

Employee support that goes beyond a traditional EAP

HR Duo’s Employee Assistance Programme (EAP) combines everyday wellbeing support, 24/7 clinical care and short-term counselling in one connected service, helping employees access the right support earlier and giving employers better visibility of workforce wellbeing.

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See how it works
HR Duo Employee Assistance Programme

Traditional EAPs often rely on employees reaching crisis point before asking for help. HR Duo gives your workforce more ways to access support with everyday wellbeing tools.

EAP

Prevent

Give employees a reason to engage before they need an EAP

The Digital Wellbeing Platform gives employees an everyday place to manage their wellbeing through useful content, daily check-ins, live sessions and clear routes into further support when they need it.

  • Live and on-demand wellbeing content created by clinicians
  • Content refreshed regularly to keep employees engaged
  • Daily wellbeing check-ins with live wellbeing classes and resources
  • Clear access to available support and care pathways
EAP Support

Support

Professional support available 24/7

When an employee needs more direct support, they can access qualified clinical help through multiple channels, with counselling available across 46 languages and additional support for managers and critical workplace situations.

  • 24/7 clinical support
  • Access through phone, chat, WhatsApp and SMS
  • Up to eight short-term counselling sessions
  • Counselling available in 46 languages
  • Manager Assist for workplace wellbeing concerns
  • Functional recovery support focused on helping employees return to work
Cara HR Duo EAP Ai

Cara AI Wellbeing

Meet Cara, your team’s AI wellbeing companion

Cara Wellbeing gives employees a private, accessible way to talk about how they are feeling at any time. Built around clinical protocols, Cara combines conversational support with independent safety controls and clear routes into professional care.

  • 24/7 conversational wellbeing support connected to wider wellbeing and EAP service

  • Clinically governed AI-led conversations and independent safety classifier

  • Clinical escalation pathway when further support is required

  • Private by design and EU AI Act aligned

See it for yourself

See it working for your operation.

Free, no-obligation demo. See how HR Duo handles forms and feedback for your team.

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FAQs

What is an Employee Assistance Programme?

An Employee Assistance Programme, or EAP, gives employees confidential access to wellbeing and mental health support outside their normal management structure.

HR Duo’s Employee Assistance Programme combines everyday wellbeing support, 24/7 clinical assistance, short-term counselling, manager support and digital wellbeing tools in one connected service.

Is HR Duo’s Employee Assistance Programme available 24/7?

Yes. Employees can access clinical support 24 hours a day through multiple channels, including phone, chat, WhatsApp and SMS.

Cara Wellbeing also provides 24/7 conversational wellbeing support, with clinical escalation pathways in place when further support is required.

What is an Employee Assistance Programme?

An Employee Assistance Programme, or EAP, gives employees confidential access to wellbeing and mental health support outside their normal management structure.

HR Duo’s Employee Assistance Programme combines everyday wellbeing support, 24/7 clinical assistance, short-term counselling, manager support and digital wellbeing tools in one connected service.

How many counselling sessions can employees access?

Employees can access up to eight sessions of short-term counselling through the HR Duo Employee Assistance Programme.

Counselling is available in 46 languages, helping organisations provide support across diverse and multilingual workforces.

What is Cara Wellbeing?

Cara Wellbeing is an AI-led wellbeing companion that gives employees a private way to access conversational mental health support at any time.

It operates within clinical protocols and includes an independent safety classifier and clinical escalation pathway. Cara Wellbeing is designed to complement professional support rather than replace clinical care.

How is this different from a traditional EAP?

Traditional EAPs often centre on a helpline that employees contact when they actively decide to seek support.

HR Duo combines that clinical EAP service with everyday digital wellbeing tools, content, daily check-ins, Cara Wellbeing and care navigation. This gives employees more ways to engage with wellbeing support before, during and after they need professional intervention.